Your staff can call our help desk at any time for IT support and speak directly to a member of our team, depending on the issue our technicians will diagnose and if possible fix your issue remotely. For issues that cannot be fixed over the phone an onsite visit will be arranged.

Benefits:

  • Direct access to certified technicians
  • Most issues can be fixed remotely
  • Fast response and fix time
  • All calls are logged

Our phone support is available 9am – 5:30pm Monday – Friday – 0207 381 5544

Additional support outside of these hours can be accessed by opening a support ticket or emailing support@computernerds.co.uk – a technician will respond as soon as possible.

Typical examples of what we can fix over the phone:

  • Virus infections

  • Malware/spyware infections

  • Printer issues

  • Outlook problems

  • Slow computer

  • Software crash

  • Windows update errors

  • Booting issues

  • Operating system problems (Windows XP, Windows Vista, Windows 7, Windows 8/8.1, Apple Mac OSX)

  • Our help desk also offers advice and consultation